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Social Community Manager

Description

In a sea of followers are you a thinker? Are you a doer? Are you someone who needs to make a tangible difference in building and creating something every day? We are in the process of redefining a company that has made history for over 50 years. We welcome entrepreneurial tendencies, endless curiosity and those who speak up to question the status quo. Is this you?

Bernstein-Rein is in search of a Social Community Manager energized by the creative opportunities available across social/digital channels. The Social Community Manager will manage day-to-day social engagement with assigned brands.  BR is looking for someone that also brings a positive attitude as well as willingness to contribute across projects. 

Bernstein-Rein is an Equal Opportunity Employer

 
Roles and Responsibilities

Community Strategy

  • Assist social strategy team leads in conducting research and analytics for key brands
  • Provide insights gained from community interaction to internal team leads
  • Staying up-to-date with digital technology and trends

Moderation

  • Review user generated comments and posts in a quick and timely manner
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
  • Enforce the Social Media Guidelines as defined by the brand
  • Escalate User Generated Content, where appropriate, to internal and client stakeholders

Publishing

  • Create and maintain Content Calendars, including writing social copy
  • Post relevant content in accordance with Content Calendar

Listening & Reporting

  • Utilize social listening tools like Sprinklr, SproutSocial or Crimson Hexagon to generate insights
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization

Local Activation

  • Assist with the planning and execution of local activations
  • Connect with and manage influencers to grow our network and maximize campaign efforts
  • Assist with prize procurement and fulfillment
Qualifications:
  • 2 to 3 years of experience managing social media platforms or communities for brands
  • Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields
  • Actively participates in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
  • Understanding of popular social networks – design, functionality, users
  • Demonstrated ability to produce community management guidelines and documents that reflects the holistic understanding and implementation of the role of social media and its effects
  • Proficiency in PowerPoint/Keynote and presentation tools and skills
  • Proficiency in social listening tools like Crimson Hexagon
  • Exceptional communication skills within the agency team
  • Very high attention to detail
  • Excellent verbal, written, and presentation skills
Portfolio:

Please submit links to an online portfolio or links to work samples with a description of your role in the project referenced.

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